---
title: "Get help from GoodBarber Support"
description: "GoodBarber offers two ways to get help from the Help & Support page: \tAsk the AI assistant for immediate, contextual help. \tOpen a ticket to contact our hum"
canonical_url: "https://www.goodbarber.com/help/shop/first-steps-to-build-your-app-r68/get-help-from-goodbarber-support-a117/"
lang: en
---

# Get help from GoodBarber Support

Source: https://www.goodbarber.com/help/shop/first-steps-to-build-your-app-r68/get-help-from-goodbarber-support-a117/

GoodBarber offers two ways to get help from the Help & Support page:

- Ask the AI assistant for immediate, contextual help.
- Open a ticket to contact our human support team.

## 1. Open Help & Support

1. In the bottom-left corner of your back office, click your name.
2. Select Help & Support .

## 2. Ask the AI assistant

On the Help & Support page, enter your question in the assistant field at the top of the page. From any other page of your back office, click the chat bubble in the bottom-right corner to open the AI assistant.

The AI assistant uses GoodBarber’s support knowledge and information available about your project to provide contextual answers. It can answer many questions, help you find relevant documentation and perform certain checks.

If the AI assistant cannot fully resolve your request, you can open a support ticket directly from the conversation.

![](https://cmsphoto.ww-cdn.com/superstatic/1758497/art/default/34455992-31496448.jpg?v=1787837602.7273314)

## 3. Contact our support team

Every submitted ticket will be reviewed and handled by a member of our support team.

Our support team can help with a wide range of topics, such as bugs, questions specific to your app or its configuration, GoodBarber subscriptions and billing, store settings, and app publication.

**To open a support ticket:**

1. On the Help & Support page, under **New ticket**, click **Open a ticket**.
2. Enter a clear and specific **Title**.
3. Explain your request clearly.
4. Include links to the relevant pages of your back office. This helps avoid unnecessary exchanges and allows the support team to process your request more efficiently.
5. Provide all useful details, exact error messages and screenshots when necessary.
6. Click **Send**.

*Note: GoodBarber Support does not debug external custom code used in your app. We can only investigate features and code provided by GoodBarber.*

## 4. Track your support tickets

To view your conversations and their current status, return to the Help & Support page. Under **My tickets**, click **View all tickets**.

Our support team replies within **24 hours** of a ticket being opened. Saturdays, Sundays and public holidays are not included in this response time.

You will receive an email notification when a reply is posted, with a link to your support ticket.

## 5. Basic rules

Please follow these rules when contacting GoodBarber Support:

- **Open a separate ticket for each topic**: Different subjects may be handled by different specialists, so do not combine unrelated questions in the same ticket.
- **Do not reply to the notification email**: Continue the conversation directly inside your support ticket.
- **Do not open duplicate tickets**: Avoid opening multiple tickets or sending repeated messages about the same topic, as this may delay the response.
- **Avoid writing in all caps**: Do not type your entire message in capital letters.
- **Communicate respectfully**: Aggressive behaviour and insults toward the support team are not tolerated. Support tickets are handled by people, so please keep all conversations polite and respectful.