---
title: "Cancel an order"
description: "   The cancellation of an order might happen for several reasons:   - Your customer has canceled an order before you prepare it or send it  - Your customer"
canonical_url: "https://www.goodbarber.com/help/shop/manage-your-orders-r126/cancel-an-order-a404/"
lang: en
---

# Cancel an order

Source: https://www.goodbarber.com/help/shop/manage-your-orders-r126/cancel-an-order-a404/

The cancellation of an order might happen for several reasons:

- Your customer has canceled an order before you prepare it or send it
- Your customer has returned an order and wants to be refunded
- You canceled an order because the products are not in stock
- You canceled the order due to suspicion of fraud.

In all cases the cancellation procedure is as follows:

1 - Go to "**Orders**" menu
2 - **Select your client's order**
3 - Change the status of the order by selecting the "**Canceled**" status

![](https://cmsphoto.ww-cdn.com/superstatic/1758497/art/default/35312469-33076443.jpg?v=1654166947.204723)

4 - An automatic email is sent to the customers informing them that their order has been canceled.
To find out more in notifications received by your clients, refer to these online helps:
- [Manage push notifications](https://www.goodbarber.com/help/shop/manage-your-shop-settings-r134/configure-store-notification-emails-a403/)
-[Manage orders push notifications](https://www.goodbarber.com/help/shop/manage-your-shop-settings-r134/configure-order-push-notifications-a445/)

If a refund should be made as a result of this cancellation, refer to this online help