---
title: "Contact a client regarding their order"
description: "Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur:   - One of the"
canonical_url: "https://www.goodbarber.com/help/shop/manage-your-orders-r126/contact-a-client-regarding-their-order-a401/"
lang: en
---

# Contact a client regarding their order

Source: https://www.goodbarber.com/help/shop/manage-your-orders-r126/contact-a-client-regarding-their-order-a401/

Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur:

- One of the products ordered is no longer in stock
- One of the products ordered is delayed in supply
- The customer's address is incomplete or incorrect
- The delivery person announces a delay in delivery or fails to deliver.

In any case, your readiness to inform the customer and the quality of the information provided are paramount: they demonstrate the quality of your customer service.

## 1. How to contact a client

You have 2 ways to contact a client:

- By email
- By phone

You can find the client details:

- Go to **Orders > Orders list**,

1. Click on the **order number** on the line corresponding to the customer you want to reach .
2. You can find the customer email address directly on the order page. The phone number can be found on the invoice.

​

![](https://cmsphoto.ww-cdn.com/superstatic/1758497/art/default/35312435-33047515.jpg?v=1777450752.3742945)

- Go to **Clients**

****​****1. Click on the ID number

​2. You can access all the informations regarding this client.

![](https://cmsphoto.ww-cdn.com/superstatic/1758497/art/default/35312435-33213700.jpg?v=1777450752.3862946)

## 2. Video tutorial

[Video](https://www.youtube.com/watch?v=7L1hrq-YbKY)