---
title: "Process customer orders"
description: "Order management is a central point of your business. All orders from your customers, whatever the sales channel used, are centralized in the \"Orders\" menu.&nb"
canonical_url: "https://www.goodbarber.com/help/shop/manage-your-orders-r126/process-customer-orders-a397/"
lang: en
---

# Process customer orders

Source: https://www.goodbarber.com/help/shop/manage-your-orders-r126/process-customer-orders-a397/

## 1. Orders classification

Order management is a central point of your business.
All orders from your customers, whatever the sales channel used, are centralized in the "**Orders"** menu.


Your orders are classified under 3 tabs:

- **Pending**: gathers all your current (new orders, those in preparation, those given to carriers)
- **Closed**: groups all your orders delivered to your customers.
- **Canceled**: groups orders that have been canceled (by you or your customers).

## 2. Orders details

Each tab lists the orders and gives important details:

- Order number
- Order date
- Customer's details (Client name, E-mail address)
- Acquisition Channel:

1. Channel: traffic source (Ex: Google, YouTube, Instagram, ...)
2. Medium: traffic source (organic, paid, email, ...)

- Order status ([more info](https://www.goodbarber.com/help/shop/manage-your-orders-r126/update-order-status-a399/) )
- Total order (price including tax, shipping included).

## 3. Orders export

You can export your order on .csv format:

1. **Select the orders by clicking on the checkboxes (last column of the table)**

***Note:**Or select all orders by clicking on the menu checkbox (last column of the table)*

2. Export by clicking on **“Export Data**” (bottom right of the table)

***Note:** if you click on "Export data" without selecting a command, the file will contain all the commands, regardless of their status.*

3. A .csv file will be uploaded on your mobile / computer.

## 4. Video tutorial

[Video](https://www.youtube.com/watch?v=t7VfAvYwUUk)