---
title: "Refund an order"
description: "If one of your clients contacts you to request a refund of the order.    In this case you will need to contact your external payment service provider (see"
canonical_url: "https://www.goodbarber.com/help/shop/manage-your-orders-r126/refund-an-order-a444/"
lang: en
---

# Refund an order

Source: https://www.goodbarber.com/help/shop/manage-your-orders-r126/refund-an-order-a444/

If one of your clients contacts you to request a refund of the order.

In this case you will need to contact your external payment service provider (see the online help [Introduction to Payment Gateways](https://www.goodbarber.com/help/shop/manage-your-payment-methods-r128/guide-to-store-payment-gateways-a443/) ).

GoodBarber allows you to make **the one-click link between the order details and the transaction**details at your payment service provider.


To consult the details of the transaction:

1. Go to the **Orders** menu.
2. **Click on the relevant order.**
3. Click on the**Refund**button.

You will be redirected to the transaction details at your payment provider ([Paypal](https://www.goodbarber.com/help/shop/manage-your-payment-methods-r128/configure-paypal-payment-gateway-a410/) or [Stripe)](https://www.goodbarber.com/help/shop/manage-your-payment-methods-r128/configure-stripe-payment-gateway-a409/) , where you can follow the order refund procedure.