Once you have set your subscriptions via in-app purchase add-on in your apps, you are responsible for your subscribers account management.
Subscriptions are, by default renewed, automatically by the stores.

IMPORTANT
Deleting a user account from the app or the app being deactivated doesn't cancel your user's subscription made on the stores.

To learn how your users can cancel their subscriptions, please refer to this online help .


1

In-app purchase has NOT been set for your apps in the stores

To delete the add-on in-app purchase:
1. Go to the menu Add-ons > Management
2. Click the trash icon next to In-app purchase add-on
All data and feature related to in-app purchase add-on will be removed.


2

In-app purchase has been set for your apps in the stores

You installed In-app purchase add-on on your back office GoodBarber and your subscriptions have been set in the stores.

You have 2 ways of deleting the add-on:

A/ To cancel the automatic renewal of your users' subscriptions on the stores, you need to cancel your subscriptions from the stores:
New users won't be able to subscribe anymore to your app
Existing subscribed users will be able to access restricted content from your app

- Open a ticket for the support team asking to deactivate all In-app purchases subscriptions from the stores.
- Wait until your last users' subscription is expired to delete the add-on from your back office as explained above.
All data and feature related to in-app purchase add-on will be removed.
We advise you to import your users data from the user list before deleting the add-on in-app purchase.

or

B/ To remove completely the Add-on in-app purchase while you still have subscribers with valid subscriptions
All data and feature related to in-app purchase add-on will be removed:
New users won't be able to subscribe anymore to your app
Existing subscribed users will lose their premium access to your app even if their subscription is still valid

You can refund your users if you remove the subscription features they've paid for.
This is managed from the stores directly:
Google processhttps://support.google.com/googleplay/android-developer/answer/2741495#zippy=%2Crefund-subscriptions-including-refund-and-revoke%2Crefund-subscriptions-including-refund-and-revoke
Apple process:  Contact Apple so they can do the refunds: https://developer.apple.com/contact/app-store/remove/

Regarding the removal of the add-on on your app:
- Open a ticket for the support team  asking to deactivate all In-app purchases subscriptions from the stores and to remove the add-on in-app purchase once the subscriptions are cancelled.
We advise you to import your users data  from the user list before opening the ticket for the support team.


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