Quick and accurate answers
Our team is committed to give an answer in less than 24h. It’s not just about giving an answer, it’s about providing you the correct information to help you move forward. People in the support team are just a few meters away from the product team and the engineers, meaning that everybody at GoodBarber is aware of your feedback. It helps us improve our product on a day-to-day basis.
Every interaction with the support team is made from your GoodBarber backoffice, the place where you manage your app. Every request is organized into a discussed thread with a support team member. We think it’s the best way to provide good assistance since you can access the history of the conversation anytime, and your ticket can be transferred to other team members. Everybody stays on the same page.
Support in 5 languages, covering 3 timezones
You can write to us in English, French, Spanish, Italian and Portuguese. People in the team are native speakers of those languages. Our support team is located in 3 countries: USA, France and Portugal. It allows us to have people continuously connected 15 hours per day to answer your questions.
App Store and Google Play publication dedicated help
When done for the first time, publishing an app in the App Store and in the Google Play Store is a tough challenge. That’s the reason why we have a dedicated team to take care of the submission process on your behalf. All you need to do is invite our team to join your developer account and we will take care of everything: build the app, upload it to the Stores, list it in the Store catalog, request the review and publish it.
Comprehensive online help
At GoodBarber, we don't want you to be stuck. That’s the reason why our team dedicates part of its workload to writing a comprehensive and detailed online help, full of detailed explanations and screenshots. We keep the online help up to date, well organized and easy to read.
Detailed video tutorials
Videos are great to teach things. We have hundreds of them on our website and on our YouTube channel. Short format, long format, webinar, interviews, … you’ll find the one that gives the solution, or explains the deepest secrets of the powerful GoodBarber App Builder. Our tutorials are organised by product (Content apps & eCommerce apps) and by categories. You can also follow our playlists to cover a whole subject and hone your skills.
Good Trustpilot reviews
Our users are rating us 4.4/5 on Trustpilot. We get new reviews every month. Being publicly exposed on a third party website dedicated to customer reviews is a good way for us to stay committed to provide the best assistance. Go and read the comments, you will see that with GoodBarber, you are in good company.
If you want to improve your knowledge of no-code app building, enroll in the GoodBarber Academy and take our courses. It’s free. You can join anytime and learn at your own pace. It’s the path to follow to become an app expert.