eCommerce
Memberships
RAG Chatbot
Online Courses
Bookings
Travel guide
Events
Content Creators
Pickup & Delivery
Newspaper
Radio
Schools
Faith
Organizations
Restaurant
Grocery
Custom apps
Employee Communication
NO CODE APP BUILDER
TECHNOLOGY
WHY GOODBARBER?
Design
PRODUCT RESOURCES
TOPICS
MOBILE APPS RESELLERS
DISCOVERGoodBarber customer support: a real person answers within one business day
Write to us in your own language and we'll answer in it — or in English if it's one we don't cover. Monday through Friday.
We answer within one business day, every time: send a request on Friday evening and you'll have your answer on Monday. Outside office hours, the assistant in your backoffice answers straight away from our online help, and opens a ticket for the team when your question goes further. Every conversation stays in your backoffice, so nothing has to be explained twice.
Support at a glance
Straight facts: response time, languages, instant help, channels and history.
- Response time
- Within one business dayThe team works Monday through Friday. Send a request on Friday evening and you'll have your answer on Monday.
- Languages
- Write to us in your own languageWe answer in it, or in English if it's one we don't cover.
- Instant help, any hour
- An assistant answers 24/7Built into your backoffice, it answers from our online help. When that isn't enough, it opens a ticket with the team.
- Channels
- The support inbox in your backofficeYou can also reach us through our online help and video tutorials.
- Conversation history
- Saved in your backofficeEvery exchange is kept there, so you never have to explain yourself twice.
- Publishing to the stores
- A dedicated team, GBTCIt submits your app to the App Store and Google Play for you.
Support performance, measured
Figures we measure ourselves, each with the period it covers and the date it was last updated.
How to reach the support team
Three ways to get help, all included in your subscription.
Support inbox
Log in to your GoodBarber backoffice and open the support inbox. The team answers you right there, and the whole thread stays in your account.
Built-in assistant
In the backoffice inbox, the assistant answers straight away from our online help — any hour, weekends included. When your question goes further, it opens a ticket with the team.
Online help
Step-by-step guides and answers, online and available any time, in your language.
Publishing to the stores: we handle it
Getting an app through App Store and Google Play review is one of the trickiest parts of shipping it. Our GBTC team — GoodBarber Takes Care — submits your app to both stores and handles any rejections until it's approved.
GoodBarber answers within one business day. The team works Monday through Friday, so a request sent on Friday evening gets its answer on Monday. At any hour, weekends included, the assistant in your backoffice answers straight away from our online help, and opens a ticket for the team when your question goes further. Every conversation is saved in your backoffice, so when the team picks it up the context is already there and you never have to explain yourself twice.
93.37% of customers who rated their exchange with support said they were satisfied, based on 2,505 ratings collected between March and August 2026.
Write in whichever language you like: we answer in it, or in English if it's one we don't cover. The team itself answers in English, French, Italian, Spanish and Portuguese.
Log in to your GoodBarber backoffice and open the support inbox — it's the fastest route, and the thread stays in your account. The built-in assistant answers there right away from our online help, and opens a ticket with the team when things need to go further. Our online help is available any time.
Yes. The assistant in your backoffice answers 24/7, weekends included, from our online help. When your question goes beyond what it can handle, it opens a ticket: the team picks it up and answers within one business day.
Yes. A dedicated team — GBTC, for GoodBarber Takes Care — submits your app to the App Store and Google Play. When a first submission is rejected by Apple, the team steps in and gets 91% of them approved (internal figures, last 12 months, updated April 2026).
Yes. Support and our online help are included in your GoodBarber subscription, at no extra cost.
A real person will answer you within one business day
Open the support inbox from your backoffice: the assistant answers right away, and the team takes over as soon as it needs to.