Chez César: a neighborhood grocery store at the service of its clientele
Written by Muriel Santoni on
Today we're going to use the case of the app of a local grocery store that uses functionalities that will be very useful if you wish to develop the activity of your own local shop.
Chez César*, a neighborhood grocery store in Paris
To continue to help his clients during the Covid-19 crisis, Chez César's manager very quickly decided to offer a local delivery service and In-store pickup. This was a key factor in maintaining a neighborhood life and offering services adapted to its clients, but also to make sure that current customers did not lose their shopping habits and continued to purchase at the grocery store. The challenge was to find the best way to offer a delivery and click and collect service, without having to create overly complicated processes that would impact the existing operation of the shop.
The challenge for the manager was to showcase the products and promotions and allow his clients to shop online easily. On top of that, he had to be able to give customers the possibility to choose the delivery method that best suited them.
Here's how the Chez César app met these needs.
Two delivery options: local delivery and In-store pickup.
Organization and definition of time slots
On top of this, advanced settings allow him to manage their prep time by defining a minimum time between each pickup as well as a frequency and number of pickups allowed per day and per time slot.
Cesar's grocery store is open 7 days a week.
Since these are groceries, customers will have the option of choosing a time slot on the same day or within 6 days of placing their order.
*Fictional grocery store and application, created to illustrate this article.