How to manage comments

Comments in your app

Comments let your readers react to your articles, right where they read them, and let you hear what they think. In this video, you turn them on, set how they look, and moderate them from your back office.

Turn comments on

Comments are set section by section. In a section's settings, here Local, Internal comments lets readers comment on its content.

Display ordering shows the newest comments first, or the oldest.

If you already use Disqus, turn on Disqus comments instead and enter your Shortname. Here, we keep the internal comments, which you moderate from your back office.

The comment button

Readers find the comments on the article page. In the design of the section's Article page, under Toolbar, the Comments action adds the button, with a badge that counts the comments.

On this story, though, the button is greyed out… because each article also has its own switch, in the Info tab of its editor. With Activate turned off under Comments, a story takes no comments.

The comments page

The comments page has its own design, under the section's Comments: the list's background, then the font, size and color of the author, the date and the text.

Below the Send button's colors, Display avatar shows a colored letter for each reader. Turn it off… and the letters disappear. Here, we turn it back on.

Moderation settings

Now, moderation. In Content, Comments, the Settings tab decides what happens to every new comment.

Notification email is the address that gets the comment notifications. Left empty, they go to your account's email.

Immediate publication puts new comments online at once. Choose Pending to approve each one first.

Enable comment moderation shows the comments you mark Moderated in the app, without their text.

Click Save to apply these settings.

On the phone

On the phone, a reader opens the article and taps the comment button.

The comments page shows the newest first, and the pen button writes a new comment.

A reader who is not signed in gives a name and an email, writes the comment, and taps Send.

The app confirms it. But with Pending, the comment stays out of the list until you approve it.

Readers can also report a comment, like this ad for tickets. The report goes to the app owner: you.

Manage comments

Back in Content, Comments, the List tab shows every comment with its article, section and date. The new one is marked Draft: it waits for you.

Click its status and choose Published to put it online.

In the All States list, Reported finds the comments readers reported, with the number of reports.

Not listed hides this ad from the app, without deleting it.

To delete a comment, use the trash icon and confirm. Here, we cancel.

In the app, the new comment is online, and the ad is gone.

Comments, their statuses and the moderation settings apply right away. The section's comment options and design reach your app once you publish them, with Publish my project.