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DISCOVERCreate an in-home care app
In-home care app for seniors: requests from families, a booked assessment visit and summer fill-ins announced
From their own phones, adult children describe the help a parent needs, pick a time for the in-home assessment and hear before July how summer coverage will work.
Build your home care agency's app, for iPhone, Android and the web, with no coding: a request form with a few fields, an in-home assessment booked by a family member, your services and your team introduced, and summer caregiver changes announced.
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From a family's request to the first visit
The first call often comes from a son or daughter, the day a parent can no longer carry the groceries home. The app walks that relative through to the caregiver's first visit.
The request, through a form
The relative checks the help needed, housekeeping, errands, meals or getting up, then gives the days, the parent's address and who to call back. No health questions: what the person can no longer do alone is enough to prepare the visit. The request reaches your inbox the moment it's sent, and the back office keeps a copy.The assessment visit, booked online
Next, they pick a time for the in-home visit, one hour with your care coordinator, on a day they can be there or a neighbor can open the door. On site, the coordinator sees the home, learns the person's routines and suggests a plan.The schedule, then the first visit
Days and times are set at the assessment, say Monday, Wednesday and Friday from 9 to 10:30 a.m., along with the first name of the caregiver who will come. You manage that schedule in your usual tool, not in the app. On the first morning, your client already knows who will ring the bell.
A family member books the assessment visit
One hour at home, on a day the family can be there
The "Assessment visit" section is linked to your care coordinator's Google Calendar, with one-hour slots. Between two homes, the coordinator drives and writes up notes, so open separate time ranges: 9 to 10 a.m., 11 a.m. to noon, 2 to 3 p.m. When booking, the family enters the client's name and address, the door code and the relative's phone number; the relative and your agency each get a confirmation email. A 48-hour minimum notice leaves time to call the family before driving out. Need another day? The family cancels from the email and picks a new time.
The help you offer, spelled out one by one
Housekeeping
Floors, dusting, kitchen, bathroom, laundry and bed linens: routine upkeep, plus what your caregivers don't do, such as windows out of reach.
Errands and groceries
From a list dictated the day before, or side by side with the client at the market; the receipt and the change come back every time.
Meals
Lunch cooked on site to the client's taste and the family's instructions, with dinner left in the fridge for the evening.
Help getting up
Getting out of bed, washing, dressing, breakfast: one visit between 8 and 10 a.m., at the hour that matches the person's routine.
Companionship
Conversation, a card game, reading the paper aloud, a walk to the bench on the square: time spent together, so the afternoons don't drag.
What the family does in the app, and what it settles with you
Requests and announcements go through the app; anything about your client's daily life is settled in conversation with your agency.
| In the app | With your agency | |
|---|---|---|
| The request for help | Form: services, days, times, who to call back | Your call, to clarify the need |
| The assessment visit | Booked by a family member, one hour at home | Done at the client's home by the care coordinator |
| The regular schedule | Nothing to book, week after week | Days, times and caregiver set at the assessment |
| Summer fill-ins | Announced to every family by notification | The fill-in's first name, given by phone |
| Payment | None: the app takes no money | Your invoice, paid as it is today |
| Nursing care | No: no request, no booking | No: a nurse or a home health agency |
A home care agency's app, in seven questions
The son lives 250 miles from his mother: can he arrange everything in the app?
Nearly everything. He sends the request with his mother's address and his own number, then books the assessment on a day he can make the drive; the confirmation lands in his inbox. Send your announcements to everyone rather than to a geographic area, which would leave him out: with the app on his phone, he hears from you wherever he lives.
Does the family have to book every weekly visit?
No. The three weekly visits are agreed at the assessment, then organized in your schedule; no booking repeats from one week to the next. A page in the app says who to call to move a visit, and how much notice you need.
What should the app ask about your client?
Only what it takes to organize the help: tasks, days, address, who to call back. Even a need for help at home hints at an older person's health, so handle those answers as health information. Under the GDPR, which applies in the EU and the UK, that makes them a special category of personal data; in the United States, HIPAA may apply too, depending on how your agency operates. France goes further: health data must sit with an HDS-certified host, a certification GoodBarber does not hold. Under GoodBarber's terms, confirming which rules apply to your agency is your responsibility; if they require a certified system, keep this information there and let a section of the app link to it. And the form never asks for medical history, medications or medical documents.
How do we tell families about summer fill-ins?
In late June, schedule a push notification to all families: "This summer, our caregivers take turns going on vacation; we'll call you to introduce your parent's fill-in caregiver." Each fill-in's first name is then given by phone, since the app doesn't send a notification to one family alone. The team page shows the first name and photo of each caregiver who agrees to it, so the new face isn't a complete stranger's.
Families ask for nursing care: what do we tell them?
That it isn't your agency's role. Nursing is done by a nurse or a home health agency, under the rules where you operate, and the family arranges it separately. On each service page, write what your caregivers do and what they don't; the request form has no "nursing" box at all.
Can the app list the financial assistance families might get?
Better to name none, and no amounts: programs, eligibility and the bodies that fund them vary from one country or state to another, and they change. A page can say where families can find out more, and offer to go over it during the assessment visit. The app doesn't estimate what the help will cost the family.
Can families pay for hours of help in the app?
No: not the hours, not the assessment visit, not an advance. You bill as you do today, monthly for instance, and the family pays the way you've agreed. A page can explain how to read your invoice.
Extension Store
Just one paid option: Appointment booking, which carries the assessment visit (an extra on Premium, built into Pro). Free: Form, Push notifications, CMS Articles to describe your services and CMS Contact so families can call you in one tap.
A request, a visit, then your schedule: the help starts in the app and carries on with you
A request with no medical questions, an assessment visit booked in the care coordinator's calendar, services described, team introduced, summer announcements: GoodBarber publishes your agency's app on the App Store, Google Play and the web, without a line of code.