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Defines the shipping rates

This online help explains how to create different shipping rates within one shipping zone. 
In order to set your shipping rates, it is necessary to have created at least one shipping zone. 

To create a shipping zone, refer to this online help


1

General principles

You can set different shipping rates within the same shipping zone
You client will be able to select the rate of his choice amongst the ones you offer. 
These rates are calculated during the checkout by calculations rules you already defined.

For example, you can offer two shipping rates:
- A standard shipping rate for 7 dollars
- A fast shipping rate for 15 dollars.
Then offer another calculation rule for free shipping for orders over 100 dollars. 

Warning: when defining the shipping rates within a shipping zone, you must select a mode of calculation . Two options are possible:
 - depending on the total price of the order
- depending of the weight of the order
Only one of these options can be used within a shipping zone.

To add a shipping rate:
 1/ Go to Settings > Shipping

2/ Click "Edit details" in the shipping zone you wish to add another shipping rate. (if you don't have any shipping zones yet, refer to this online help to create them)

3/ Add a rate  (based on price or weight)

4/ Click "Modify this zone"

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2

Shipping rates based on price

Shipping fees based on price require the following information:

- Name: it's the name of your shipping fee. It is visible by your clients and is displayed during the checkout.

Estimated delivery: This is the minimum and maximum numbers of days between the checkout and the delivery to the client. This information is visible to the client and will be displayed when selecting the shipping fee. It can only be displayed in number of days. 

- Minimum order: Lower limit of the order total. If the total is over this limit, the client will be able to select this shipping fee during the checkout. It is possible to enter 0.

Maximum order: maximum limit of order total. If the total is below this limit, the client will be able to select this shipping fee during checkout. It is possible to not set any maximum limit by selecting "unlimited". 

Rates: This is the amount of shipping fees the client has to pay. You must always enter a rate with VAT inc. (no matter the choice selected in setting up the taxes )

Free from: If the total of the order is over this amount, no shipping fees will be charged to the client during checkout. The delivery is free. 

To create a fee based on price, fill in the required informations and click "Modify this zone"
To delete a fee based on price, click the red bin across the price. 
To edit a fee based on price, click on the line of the fee. 

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Example
I would like to offer the choice between standard delivery and fast delivery. 
I would like to offer free shipping to orders of $100 and over.
You need the following set up:

Rate 1
Name: Standard
Estimated delivery: 3 to 10 days
Min order: $0
Max order: unlimited
Rate VAT inc.: $7
Free from: $100

Rate 2
Name: Express
Estimated delivery: 1 to 2 days
Min order: $0
Max order: unlimited
Rate VAT inc.: $25
Free from: $100

During checkout, all my clients will see rate 1 and rate 2 if they are located in the shipping zone to which these rates apply.

 


3

Shipping fee based on weight

Shipping fees based on weight require the following informations:

Name: It's the name of your shipping fee. It is visible to your clients and will display during checkout.

Estimated delivery: This is the minimum and maximum numbers of days between the checkout and the delivery to the client. This information is visible to the client and will be displayed when selecting the shipping fee. It can only be displayed in number of days. 

Min weight: Minimum weight limit. If the weight is over this limit, the client will be able to select this shipping fee during the checkout. It is possible to enter 0.

Max weight: maximum limit of order weight. If the weight is below this limit, the client will be able to select this shipping fee during checkout. It is possible to not set any maximum limit by selecting "unlimited". 

Rates: This is the amount of shipping fees the client has to pay. You must always enter a rate with VAT inc.  (no matter the choice selected in setting up the taxes )

Free from: If the weight of the order is over this amount, no shipping fees will be charged to the client during checkout. The delivery is free. 

To create a fee based on weight, fill in the required informations and click "Modify this zone"
To delete a fee based on weight, click the red bin across the price. 
To edit a fee based on weight, click on the line of the fee. 

The total weight of the order is calculated by adding the weight of all the products in the order.
Warning: When creating a rate based on weight, it is important to fill in the weight of each product of your shop in their product page. 

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Example:

I would like to adapt the shipping fee depending on the weight of the order by offering a rate of $12 for order under 10 kg and a rate of $50 for orders over 10 kg.
You need the following set up:

Rate 1
Name: Light
Estimated delivery: 5 to 15 days
Min weight: 0 kg
Max weight: 10 kg
Rate VAT inc: $12

Rate 2
Name: Heavy
Estimated delivery: 5 to 15 days
Min weight: 10 kg
Max weight: Unlimited
Rate VAT inc: $50

In this example and with this set up:
- If the weight of my client total order is below 10 kg, Rate 1 will be displayed at checkout
- If the weight of my client total order is equal or above 10 kg, Rate 2 will be displayed at checkout


4

Common mistakes to avoid

If you find anomalies in the rates available to your clients, first make sure you didn't make any of the following mistakes:
- Offer in the same zone rates based on weight and price. 
- Apply minimum and maximum limits but forget to include certain price range or weight range.
- Apply free delivery for a price or weight below the high limit of the shipping rate.