If one of your clients contacts you to request a refund of the order. 

In this case you will need to contact your external payment service provider (see the online help Introduction to Payment Gateways ).

GoodBarber allows you to make the one-click link between the order details and the transaction details at your payment service provider.

To consult the details of the transaction:

1. Go to the Orders menu.
2. Click on the relevant order.
3. Click on the Refund button.

You will be redirected to the transaction details at your payment provider (Paypal or Stripe) , where you can follow the order refund procedure.

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