Whether you do sales in person, over the phone, or via email, you are regularly confronted with objections from your leads or clients. There are, of course, some basic rules to follow when dealing with objections. But our goal is above all to give you points specific to selling apps.

What are the most common objections:
1/ "it's too expensive" or "it's not the right time to invest"
2/ "I don't have time to take care of it"
3/ " I already have a mobile website"
4/ " it will never work"

What are the basic rules for responding to objections?

• Don't snap or respond in a hurry. On the contrary, stay open and accept criticism. Don't take your clients' objections personally. Take your time before answering, it could make the situation worse.
• Consider remarks as requests for information. Ask your clients questions, ask them to clarify their thoughts. Better yet, ask them what solution they could bring to the problem, what their point of view is. You're there to listen to your clients and you're interested in their opinion. The goal here is to make your client feel valued and that their opinion matters. Even if you don't have an immediate solution.
• Finally, deal with the objection anyway. You've been open to their request, you've asked for clarification and for their opinion. But you can't walk away. Either you don't have an immediate answer to give them and in this case, come back to them quickly (and do it systematically, whatever the answer, it's important). Either you develop your points according to all the details you obtained at the beginning of the discussion.

If you follow the basic rules above, then you'll deal with objections. So, once you've acknowledged it and asked your lead for clarification, here are the answers that can be given to the most common objections:

If you have a GoodBarber Shopping App, ​you already know that until now, you could set up your tax rates for countries that were parts of your shipping zones.

Thanks to your feedback, we have now added advanced settings allowing you to manage your tax rates by products and per region in addition to the global country rate. 
Indeed, Tax rules vary depending on countries and are often broken down in a different set of rules depending on regions or states within a given country. 
Different taxes will also apply to different products. 

With the advanced settings, you can now configure your taxes very precisely.

Note: If your shop is located in the US or Canada, this does not apply. Taxes are already managed accurately by TaxJar. This new option is for our clients located in the rest of the world and more specifically Europe. 
 

Today, we're presenting you a new Agency, working with GoodBarber. And for that, we crossed seas and ocean to meet an Australian Reseller!

The App Match  is an Australian company that helps experts and opinion leaders spread their messages around the world through mobile applications. We wanted to ask Jarrod Robinson, head of the Agency, a few questions. The goal? To gather his point of view on the sector and share his experience as a reseller of mobile applications using GoodBarber.

Once your Reseller account is launched, you need to focus on selling apps. We know that sometime you already have clients thanks to other activities, but at some points, you will have to start looking for new clients. Our marketing team is here to help you realize your projects and make you a successful reseller.

A few days ago, we were talking about the new consumption habits that have emerged as a result of the health crisis of 2020, and their impact on the restaurant industry. As you know, this is not the only sector of activity that has had to adapt and today we'll be looking into local shops. If some of these businesses have been able to remain open throughout the health crisis, they have nevertheless had to adapt their services in order to offer their customers as much comfort and safety as possible. 

Today we're going to use the case of the app of a local grocery store that uses functionalities that will be very useful if you wish to develop the activity of your own local shop.

A common mistake among mobile app owners is to leave the marketing side of their project to the end or at least to when the app development is well advanced. And this generally leads to failure. 
With the number of available apps for download from the world’s leading app stores totaling over four million, the competition to get users’ attention is tough. 

Having a beautiful, well-designed app won't be enough if you don't have a well-thought marketing strategy from the day you put your app idea in production.  

In this article, we'll cover the three stages of a mobile app marketing strategy and the metrics to measure to drive long-term success
 

As a Reseller GoodBarber, you can create as many apps as you want. These apps can be published on the web (Progressive Web Apps), Android, and iOS. We know that sometimes you have difficulties publishing your clients' apps on the App Store. Nevertheless, publishing an app on iOS is a real added value for your clients. As a mobile expert, you need to know how to publish an app on the App Store.

The GoodBarber team will assist you throughout the process. We've also explained in this blog all the steps to create an Apple Developer Account  and the steps to publish an app on the App Store. We remind you that each new app sent to the App Store with GoodBarber has been checked beforehand by our teams.

But when you're a Reseller, you're not the owner of the "Developer" account, your client who has to be. So you can sometimes find yourself stuck. So here are some tips to make it easier for your clients to create an account, and consequently make the process of publishing iOS apps more fluid.

 

To start off the year, we are pleased to introduce a new feature that will delight owners of Shopping Apps: Time Slots! This new add-on allows you to give your clients the possibility to choose time slots for their local delivery or in-store pick-up. 

Don't wait to try this new add-on that will allow you to:

• Increase customer satisfaction by allowing them to choose when to receive their order.
• Manage your prep time by limiting the number of orders per day and per time slot.
• Build loyalty and increase recurring orders by meeting delivery expectations and providing excellent customer service.

You'll find below a summary of the improvements and updates made during the month of January 2021 

The period we just went through proved it: consumer habits are changing, and businesses must adapt. In the food industry, like catering, the change in consumption patterns had already begun long before the onset of the health crisis. The global events of 2020 have only reinforced this trend, and the importance for restaurateurs to digitize and offer their customers the opportunity to consume their products elsewhere than inside their establishments has been confirmed. 
 

How do you offer this type of service when you're a restaurant owner and, above all, how do you organize yourself to ensure a great experience for your customers? This is what we're going to see today through the study of a fictitious app, which uses features that will be very useful if you want to develop your own restaurant. 

When shopping online, you want to be able to choose when you want to receive or pick-up your order. As an online retailer, if your shop offers local delivery or in-store pick-up, then it’s essential to provide order date and time slot options.

With our new Delivery slots add-on, you can ensure your shop is never under pressure from too many orders at the same time and orders arrive at the right time.

Your clients' satisfaction will increase because they know when to expect their order, and you'll be happy because you’re able to manage your prep time and the delivery and pick up flow. 

 

What can Time Slots do for your Shopping App?

• Increase clients' satisfaction by allowing them to choose when to receive their order.
• Manage your prep time by restricting the number of orders per day and time slot.
• Build loyalty and recurring orders by living up to delivery expectations and providing great customer service.

Thanks to your feedback, we continuously improve our Shopping Apps to offer you a complete platform that will help you boost sales and build a loyal clientele. 
The Clients/Leads export feature is the result of this feedback. 

In the article below you will find out how it works in your GoodBarber back office but also how to create targeted marketing campaigns using this data.